Houston Senior AdvisorPhoenix Family Healthcare Inc. is a Medicare-certified home health agency based at 5625 Cypress Creek Pkwy, Ste 308 in Houston, TX 77069. Medicare first certified it in 2009, 17 years ago. Medicare rates its quality of patient care at 4.5 out of 5 stars, above the Texas average of 3. Its strongest result against the Texas average is flu shot status checked; its weakest is met expected function at discharge.
What is Phoenix Family Healthcare Inc.'s Medicare record?
| Agency | Phoenix Family Healthcare Inc. |
|---|---|
| Address | 5625 Cypress Creek Pkwy, Ste 308, Houston, TX 77069 |
| Phone | (281) 525-6020 |
| Medicare provider number (CCN) | 747186 |
| Ownership | Proprietary |
| Medicare-certified since | 08/25/2009 |
How does Phoenix Family Healthcare Inc. score on Medicare's quality measures?
Medicare publishes 11 patient-outcome and process measures for Phoenix Family Healthcare Inc.. It is better than the Texas average on 7 and worse on 1.
| Measure | Phoenix Family Healthcare Inc. | Texas average | U.S. average | vs. Texas |
|---|---|---|---|---|
| Started care on time | 99.8% | 96.9% | 96.6% | About the same |
| Got better at walking or moving around | 98.1% | 86.5% | 88.6% | Better |
| Got better at getting in and out of bed | 99.7% | 86.7% | 89.8% | Better |
| Got better at bathing | 100% | 88.8% | 90.7% | Better |
| Breathing improved | 100% | 87.4% | 91.5% | Better |
| Got better at taking medicines correctly | 100% | 86.5% | 88.3% | Better |
| Medication issues addressed on time | 99.6% | 94.9% | 94.4% | Better |
| Flu shot status checked | 99.2% | 63.8% | 63.3% | Better |
| Met expected function at discharge | 50% | 64.5% | 71.7% | Worse |
| Falls with major injury (lower is better) | 0.8% | 1.1% | 0.9% | About the same |
| New or worsened pressure ulcers (lower is better) | 0.4% | 0.2% | 0.2% | About the same |
Where it stands out: flu shot status checked, got better at taking medicines correctly and got better at getting in and out of bed.
Where it trails: met expected function at discharge.
What do patients say about Phoenix Family Healthcare Inc.?
81% of surveyed patients said they would definitely recommend Phoenix Family Healthcare Inc., based on 121 completed surveys. The Texas average is 80%.
| Survey question | Phoenix Family Healthcare Inc. | Texas average | U.S. average | vs. Texas |
|---|---|---|---|---|
| Team gave care in a professional way | 91% | 90% | 89% | About the same |
| Team communicated well | 86% | 86% | 86% | About the same |
| Team discussed medicines, pain and home safety | 78% | 83% | 82% | Worse |
| Rated the agency 9 or 10 out of 10 | 88% | 87% | 85% | About the same |
| Would definitely recommend the agency | 81% | 80% | 79% | About the same |
Do Phoenix Family Healthcare Inc.'s patients end up back in the hospital?
Medicare rates Phoenix Family Healthcare Inc. worse than the national rate on: patients who went home and stayed home after care ended and preventable hospital stays during care.
| Measure | Medicare's category | Risk-adjusted rate |
|---|---|---|
| Patients who went home and stayed home after care ended | Worse Than National Rate | 69.7% |
| Preventable hospital readmissions in the 30 days after care | Same As National Rate | 4.1% |
| Preventable hospital stays during care | Worse Than National Rate | 16.8% |
Which home health services does Phoenix Family Healthcare Inc. provide, and which does it not?
Phoenix Family Healthcare Inc. reports offering skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work and home health aide.
| Service | Offered by Phoenix Family Healthcare Inc.? |
|---|---|
| Skilled nursing | Yes |
| Physical therapy | Yes |
| Occupational therapy | Yes |
| Speech therapy | Yes |
| Medical social work | Yes |
| Home health aide | Yes |
| Round-the-clock or shift care | No. Home health is visits, not shifts. |
| Housekeeping, meals and errands on their own | No. Medicare does not cover them unless tied to skilled care. |
| Long-term help with bathing and dressing | No. That is non-medical home care, which families usually arrange and pay for separately. |
Which Houston-area ZIP codes does Phoenix Family Healthcare Inc. serve?
Phoenix Family Healthcare Inc. tells Medicare it serves 122 ZIP codes in Houston and Harris, Fort Bend, Montgomery and Brazoria counties, out of 131 in total.
- 77005
- 77008
- 77010
- 77013
- 77014
- 77016
- 77018
- 77021
- 77022
- 77024
- 77026
- 77027
- 77028
- 77031
- 77035
- 77036
- 77037
- 77038
- 77039
- 77040
- 77041
- 77042
- 77043
- 77044
- 77045
- 77047
- 77048
- 77050
- 77051
- 77053
- 77054
- 77055
- 77056
- 77057
- 77060
- 77062
- 77063
- 77064
- 77065
- 77066
- 77067
- 77068
- 77069
- 77070
- 77071
- 77072
- 77073
- 77074
- 77075
- 77076
- 77077
- 77078
- 77079
- 77080
- 77082
- 77084
- 77086
- 77088
- 77089
- 77090
- 77092
- 77094
- 77095
- 77096
- 77098
- 77099
- 77301
- 77302
- 77303
- 77304
- 77306
- 77316
- 77318
- 77336
- 77338
- 77339
- 77345
- 77346
- 77354
- 77355
- 77356
- 77357
- 77362
- 77365
- 77373
- 77375
- 77377
- 77378
- 77379
- 77380
- 77381
- 77382
- 77384
- 77385
- 77386
- 77388
- 77389
- 77396
- 77401
- 77406
- 77407
- 77429
- 77433
- 77441
- 77447
- 77449
- 77450
- 77459
- 77469
- 77471
- 77477
- 77478
- 77479
- 77493
- 77494
- 77511
- 77532
- 77581
- 77583
- 77584
- 77586
- 77598
A ZIP on this list means the agency accepts referrals there. It does not promise a nurse is available this week, so confirm your address when you call.
What should you ask Phoenix Family Healthcare Inc. before starting care?
Ask what 'done' looks like
50% of patients reached the level of function Medicare expected by discharge (Texas average 64.5%). Ask what goals they would set for your situation and what happens if progress stalls.
Ask whether your plan treats it as in-network
Original Medicare pays any certified agency. Medicare Advantage plans use networks, and an out-of-network agency can mean a denied claim. Give them the exact plan name on the card.
Ask who answers after hours
Problems rarely wait for office hours. Ask whether the night and weekend line reaches one of their own nurses or an answering service, and how long a call-back usually takes.
Ask how many visits a week to expect
Home health is intermittent: visits, not shifts. Ask for the planned number of nursing and therapy visits per week so the family knows which hours still need covering.
Which other home health agencies serve Houston, TX?
These Medicare-certified agencies are also based in or near Houston.
- Phoenix Healthcare Services, Inc — 4.5 of 5 stars
- All About Home Care, Inc. — 5 of 5 stars
- Providian Health Care Inc — 5 of 5 stars
- St Clare Home Care, Inc. — 5 of 5 stars
- Tawl Health Care Inc — 5 of 5 stars
- Xtra-Care Home Health Inc — 5 of 5 stars
Last verified: November 2026, against the Medicare provider data release dated 2026-09-21.
Common questions
Is Phoenix Family Healthcare Inc. Medicare-certified?
Yes. Phoenix Family Healthcare Inc. is certified by Medicare under provider number 747186 and has been since 2009. Original Medicare pays certified agencies directly for covered home health care.
What is Phoenix Family Healthcare Inc.'s Medicare star rating?
4.5 out of 5 for quality of patient care. The Texas average is 3. Its patient survey rating is 4 out of 5.
Does Phoenix Family Healthcare Inc. provide physical therapy at home?
Yes, it reports offering physical therapy to Medicare. It also reports skilled nursing, occupational therapy, speech therapy, medical social work and home health aide.
