Houston Senior AdvisorHeart to Heart Hospice of West Houston is a Medicare-certified hospice based at 2930 Cypress Grove Meadows Drive, Suite 200 in Houston, TX 77014. It has been certified since 2016. It cares for about 76 patients on an average day, making it a mid-sized hospice. It scores 10 out of 10 on Medicare's Hospice Care Index; the Texas average is 8.4. Family caregivers rate it 3 out of 5 stars. The index flags 2 areas where it is worse than the Texas average, starting with gaps in nursing visits longer than 7 days.
What is Heart to Heart Hospice of West Houston's Medicare record?
| Hospice | Heart to Heart Hospice of West Houston |
|---|---|
| Address | 2930 Cypress Grove Meadows Drive, Suite 200, Houston, TX 77014 |
| Phone | (832) 478-5534 |
| Medicare provider number (CCN) | 741624 |
| Ownership | Other |
| Medicare-certified since | 05/24/2016 |
How does Heart to Heart Hospice of West Houston score on Medicare's Hospice Care Index?
Heart to Heart Hospice of West Houston scores 10 out of 10 on the Hospice Care Index, which counts how many of ten visit, discharge and staffing indicators a hospice meets. Against the Texas average it is better on 2 of the indicators below and worse on 2.
| Indicator | Heart to Heart Hospice of West Houston | Texas average | U.S. average | vs. Texas |
|---|---|---|---|---|
| Gaps in nursing visits longer than 7 days (lower is better) | 69.2% | 62% | 52.4% | Worse |
| Patients discharged alive within 7 days (lower is better) | 13.8% | 7.6% | 7.3% | Worse |
| Patients discharged alive after 180 days or more (lower is better) | 24.6% | 36.9% | 37.4% | Better |
| Live discharge followed by a hospital stay and readmission to hospice (lower is better) | 10.8% | 12.1% | 8.5% | About the same |
| Live discharge followed by death in hospital (lower is better) | 3.1% | 2% | 2.1% | About the same |
| Nurse minutes per routine home care day | 9.8 min | 11.6 min | 19.9 min | About the same |
| Share of skilled nursing minutes given on weekends | 13.4% | 7.6% | 9.6% | Better |
| Patients visited by a nurse in the last 3 days of life | 90.5% | 88.1% | 89.3% | About the same |
Separately, 99.5% of its patients received all seven recommended care steps at admission (Texas average 94.7%) and 44.1% were visited by a nurse or social worker on at least two of their last three days (Texas average 51%).
What do families say about Heart to Heart Hospice of West Houston?
82% of family caregivers said they would definitely recommend Heart to Heart Hospice of West Houston; the Texas average is 83%. The survey goes to the family member who was the main caregiver, after the patient has died.
| Survey question | Heart to Heart Hospice of West Houston | Texas average | U.S. average | vs. Texas |
|---|---|---|---|---|
| Team always communicated well | 78% | 81% | 82% | Worse |
| Team always provided timely help | 74% | 77% | 78% | Worse |
| Team always treated the patient with respect | 89% | 90% | 91% | About the same |
| Right amount of emotional and spiritual support | 92% | 89% | 91% | Better |
| Patient always got help for pain and symptoms | 79% | 76% | 76% | Better |
| Caregivers rated the hospice 9 or 10 | 79% | 81% | 83% | About the same |
| Would definitely recommend the hospice | 82% | 83% | 85% | About the same |
Where does Heart to Heart Hospice of West Houston deliver care, and to whom?
41% of heart to heart hospice of west houston's care is delivered in assisted living and its largest patient group by diagnosis is dementia (31%). It has provided levels of care beyond routine home visits, such as continuous care at home or inpatient stays, in the last three years.
| Where care is delivered | Share of patients |
|---|---|
| In assisted living | 41% |
| At home | 35% |
| In a nursing facility | 20% |
| In a hospital | 1% |
| In an inpatient hospice unit | 1% |
| Other locations | 1% |
| Primary diagnosis | Share of patients |
|---|---|
| Dementia | 31% |
| Cancer | 22% |
| Respiratory disease | 17% |
| Heart and circulatory disease | 13% |
| Other conditions | 10% |
| Stroke | 7% |
Which Houston-area ZIP codes does Heart to Heart Hospice of West Houston serve?
Heart to Heart Hospice of West Houston tells Medicare it serves 83 ZIP codes in Houston and Harris, Fort Bend, Montgomery and Brazoria counties.
- 77004
- 77007
- 77008
- 77009
- 77014
- 77016
- 77018
- 77020
- 77021
- 77022
- 77024
- 77026
- 77032
- 77035
- 77037
- 77038
- 77039
- 77040
- 77041
- 77043
- 77044
- 77049
- 77050
- 77055
- 77056
- 77057
- 77060
- 77064
- 77065
- 77066
- 77067
- 77068
- 77069
- 77070
- 77071
- 77072
- 77073
- 77074
- 77076
- 77077
- 77078
- 77079
- 77080
- 77082
- 77083
- 77084
- 77086
- 77088
- 77089
- 77090
- 77091
- 77092
- 77093
- 77094
- 77095
- 77096
- 77301
- 77318
- 77339
- 77354
- 77355
- 77356
- 77362
- 77373
- 77375
- 77377
- 77379
- 77380
- 77382
- 77388
- 77389
- 77396
- 77406
- 77429
- 77433
- 77441
- 77447
- 77449
- 77450
- 77479
- 77493
- 77494
- 77530
What should you ask Heart to Heart Hospice of West Houston before choosing it?
Ask how often the nurse visits
69.2% of Heart to Heart Hospice of West Houston's patients went more than seven days without a nursing visit at some point, against 62% across Texas. Ask for the planned visit schedule in writing and who decides when it changes.
Ask what happens in the first week
13.8% of its live discharges came within a week of enrollment (Texas average 7.6%). Ask what the admission visit covers and how they confirm hospice is the right fit before enrolling.
Ask how fast they can admit
Ask how soon after the call a nurse can come out, including evenings and weekends, and how quickly medications and equipment arrive.
Ask where inpatient care happens
When symptoms cannot be managed at home, hospice provides short inpatient stays. Ask which facility they use and how far it is from the family.
Which other hospices serve Houston, TX?
- A Better Hospice — Hospice Care Index 10 of 10
- Accentcare Hospice & Palliative Care of Houston - North, LLC — Hospice Care Index 10 of 10
- Accentcare Hospice & Palliative Care of Houston - South, LLC — Hospice Care Index 10 of 10
- Amor Hospice Care, Inc. — Hospice Care Index 10 of 10
- Canaan Land Hospice Care LLC — Hospice Care Index 10 of 10
- Choice Health at Home — Hospice Care Index 10 of 10
All Medicare-certified hospices in Houston and Harris, Fort Bend, Montgomery and Brazoria counties
Last verified: November 2026, against the Medicare hospice data release dated 2026-08-07.
Common questions
Is Heart to Heart Hospice of West Houston Medicare-certified?
Yes. Heart to Heart Hospice of West Houston is certified by Medicare under provider number 741624 and has been since 2016.
What is Heart to Heart Hospice of West Houston's Hospice Care Index score?
10 out of 10 in the current Medicare data. The Texas average is 8.4.
How large is Heart to Heart Hospice of West Houston?
It cares for about 76 patients on an average day.
