Houston Senior AdvisorReliant at Home is a Medicare-certified hospice based at 19221 I 45 S Ste 320 in Shenandoah, TX 77385. It has been certified since 2005. It cares for about 120 patients on an average day, making it a mid-sized hospice. It scores 9 out of 10 on Medicare's Hospice Care Index; the Texas average is 8.4. Family caregivers rate it 3 out of 5 stars. The index flags 2 areas where it is worse than the Texas average, starting with patients discharged alive after 180 days or more.
What is Reliant at Home's Medicare record?
| Hospice | Reliant at Home |
|---|---|
| Address | 19221 I 45 S Ste 320, Shenandoah, TX 77385 |
| Phone | (936) 856-6888 |
| Medicare provider number (CCN) | 671512 |
| Ownership | For-Profit |
| Medicare-certified since | 11/29/2005 |
How does Reliant at Home score on Medicare's Hospice Care Index?
Reliant at Home scores 9 out of 10 on the Hospice Care Index, which counts how many of ten visit, discharge and staffing indicators a hospice meets. Against the Texas average it is better on 1 of the indicators below and worse on 2.
| Indicator | Reliant at Home | Texas average | U.S. average | vs. Texas |
|---|---|---|---|---|
| Gaps in nursing visits longer than 7 days (lower is better) | 51.8% | 62% | 52.4% | Better |
| Patients discharged alive within 7 days (lower is better) | 5.3% | 7.6% | 7.3% | About the same |
| Patients discharged alive after 180 days or more (lower is better) | 45.3% | 36.9% | 37.4% | Worse |
| Live discharge followed by a hospital stay and readmission to hospice (lower is better) | 26% | 12.1% | 8.5% | Worse |
| Live discharge followed by death in hospital (lower is better) | 2.7% | 2% | 2.1% | About the same |
| Nurse minutes per routine home care day | 13 min | 11.6 min | 19.9 min | About the same |
| Share of skilled nursing minutes given on weekends | 6% | 7.6% | 9.6% | About the same |
| Patients visited by a nurse in the last 3 days of life | 89.6% | 88.1% | 89.3% | About the same |
Separately, 97.2% of its patients received all seven recommended care steps at admission (Texas average 94.7%) and 52.5% were visited by a nurse or social worker on at least two of their last three days (Texas average 51%).
What do families say about Reliant at Home?
73% of family caregivers said they would definitely recommend Reliant at Home; the Texas average is 83%. The survey goes to the family member who was the main caregiver, after the patient has died.
| Survey question | Reliant at Home | Texas average | U.S. average | vs. Texas |
|---|---|---|---|---|
| Team always communicated well | 77% | 81% | 82% | Worse |
| Team always provided timely help | 70% | 77% | 78% | Worse |
| Team always treated the patient with respect | 88% | 90% | 91% | About the same |
| Right amount of emotional and spiritual support | 90% | 89% | 91% | About the same |
| Patient always got help for pain and symptoms | 76% | 76% | 76% | About the same |
| Caregivers rated the hospice 9 or 10 | 74% | 81% | 83% | Worse |
| Would definitely recommend the hospice | 73% | 83% | 85% | Worse |
Where does Reliant at Home deliver care, and to whom?
40% of reliant at home's care is delivered at home and its largest patient group by diagnosis is dementia (42%). It has provided levels of care beyond routine home visits, such as continuous care at home or inpatient stays, in the last three years.
| Where care is delivered | Share of patients |
|---|---|
| At home | 40% |
| In assisted living | 36% |
| In a skilled nursing facility | 16% |
| In a nursing facility | 7% |
| Other locations | 1% |
| Primary diagnosis | Share of patients |
|---|---|
| Dementia | 42% |
| Cancer | 17% |
| Heart and circulatory disease | 17% |
| Respiratory disease | 10% |
| Stroke | 9% |
| Other conditions | 8% |
Which Houston-area ZIP codes does Reliant at Home serve?
Reliant at Home tells Medicare it serves 88 ZIP codes in Houston and Harris, Fort Bend, Montgomery and Brazoria counties.
- 77002
- 77004
- 77009
- 77011
- 77014
- 77015
- 77016
- 77018
- 77021
- 77023
- 77025
- 77026
- 77028
- 77029
- 77033
- 77035
- 77036
- 77037
- 77039
- 77044
- 77045
- 77051
- 77054
- 77064
- 77065
- 77069
- 77070
- 77077
- 77078
- 77084
- 77086
- 77087
- 77088
- 77089
- 77090
- 77091
- 77093
- 77095
- 77096
- 77301
- 77303
- 77304
- 77306
- 77316
- 77318
- 77336
- 77338
- 77339
- 77345
- 77346
- 77354
- 77355
- 77356
- 77357
- 77362
- 77365
- 77372
- 77373
- 77375
- 77377
- 77378
- 77379
- 77380
- 77381
- 77382
- 77384
- 77385
- 77386
- 77388
- 77389
- 77396
- 77429
- 77433
- 77447
- 77449
- 77450
- 77489
- 77502
- 77504
- 77520
- 77521
- 77530
- 77532
- 77536
- 77545
- 77547
- 77578
- 77584
What should you ask Reliant at Home before choosing it?
Ask how eligibility is reviewed
45.3% of its live discharges came after six months or more of care (Texas average 36.9%). Ask how often the doctor recertifies eligibility and what support is offered if a patient is discharged.
Ask how a crisis at home is handled
26% of its live discharges were followed by a hospital stay and a return to hospice (Texas average 12.1%). Ask who comes to the house in a symptom crisis and how fast.
Ask where inpatient care happens
When symptoms cannot be managed at home, hospice provides short inpatient stays. Ask which facility they use and how far it is from the family.
Ask what the family is expected to do
Hospice supports the family caregiver; it does not replace one. Ask how many aide visits a week are typical and what happens overnight.
All Medicare-certified hospices in Houston and Harris, Fort Bend, Montgomery and Brazoria counties
Last verified: November 2026, against the Medicare hospice data release dated 2026-08-07.
Common questions
Is Reliant at Home Medicare-certified?
Yes. Reliant at Home is certified by Medicare under provider number 671512 and has been since 2005.
What is Reliant at Home's Hospice Care Index score?
9 out of 10 in the current Medicare data. The Texas average is 8.4.
How large is Reliant at Home?
It cares for about 120 patients on an average day.
