Houston Senior AdvisorJoy Home Health Care is a Medicare-certified home health agency based at 9894 Bissonnet St Ste 215 in Houston, TX 77036. Medicare first certified it in 2003, 23 years ago. Medicare rates its quality of patient care at 3 out of 5 stars, level with the Texas average of 3. Its strongest result against the Texas average is got better at taking medicines correctly; its weakest is flu shot status checked.
What is Joy Home Health Care's Medicare record?
| Agency | Joy Home Health Care |
|---|---|
| Address | 9894 Bissonnet St Ste 215, Houston, TX 77036 |
| Phone | (832) 288-4928 |
| Medicare provider number (CCN) | 679247 |
| Ownership | Proprietary |
| Medicare-certified since | 03/26/2003 |
How does Joy Home Health Care score on Medicare's quality measures?
Medicare publishes 11 patient-outcome and process measures for Joy Home Health Care. It is better than the Texas average on 2 and worse on 5.
| Measure | Joy Home Health Care | Texas average | U.S. average | vs. Texas |
|---|---|---|---|---|
| Started care on time | 86.9% | 96.9% | 96.6% | Worse |
| Got better at walking or moving around | 89.3% | 86.5% | 88.6% | About the same |
| Got better at getting in and out of bed | 85.8% | 86.7% | 89.8% | About the same |
| Got better at bathing | 88.2% | 88.8% | 90.7% | About the same |
| Breathing improved | 83.8% | 87.4% | 91.5% | Worse |
| Got better at taking medicines correctly | 93% | 86.5% | 88.3% | Better |
| Medication issues addressed on time | 93.9% | 94.9% | 94.4% | About the same |
| Flu shot status checked | 42.1% | 63.8% | 63.3% | Worse |
| Met expected function at discharge | 50.8% | 64.5% | 71.7% | Worse |
| Falls with major injury (lower is better) | 0% | 1.1% | 0.9% | Better |
| New or worsened pressure ulcers (lower is better) | 1.6% | 0.2% | 0.2% | Worse |
Where it stands out: got better at taking medicines correctly and falls with major injury.
Where it trails: flu shot status checked, met expected function at discharge and started care on time.
What do patients say about Joy Home Health Care?
65% of surveyed patients said they would definitely recommend Joy Home Health Care, based on 24 completed surveys. The Texas average is 80%.
| Survey question | Joy Home Health Care | Texas average | U.S. average | vs. Texas |
|---|---|---|---|---|
| Team gave care in a professional way | 89% | 90% | 89% | About the same |
| Team communicated well | 82% | 86% | 86% | Worse |
| Team discussed medicines, pain and home safety | 86% | 83% | 82% | Better |
| Rated the agency 9 or 10 out of 10 | 91% | 87% | 85% | Better |
| Would definitely recommend the agency | 65% | 80% | 79% | Worse |
Do Joy Home Health Care's patients end up back in the hospital?
Medicare rates Joy Home Health Care worse than the national rate on: patients who went home and stayed home after care ended.
| Measure | Medicare's category | Risk-adjusted rate |
|---|---|---|
| Patients who went home and stayed home after care ended | Worse Than National Rate | 51.1% |
| Preventable hospital readmissions in the 30 days after care | Same As National Rate | 4.3% |
| Preventable hospital stays during care | Same As National Rate | 9.2% |
Which home health services does Joy Home Health Care provide, and which does it not?
Joy Home Health Care reports offering skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work and home health aide.
| Service | Offered by Joy Home Health Care? |
|---|---|
| Skilled nursing | Yes |
| Physical therapy | Yes |
| Occupational therapy | Yes |
| Speech therapy | Yes |
| Medical social work | Yes |
| Home health aide | Yes |
| Round-the-clock or shift care | No. Home health is visits, not shifts. |
| Housekeeping, meals and errands on their own | No. Medicare does not cover them unless tied to skilled care. |
| Long-term help with bathing and dressing | No. That is non-medical home care, which families usually arrange and pay for separately. |
Which Houston-area ZIP codes does Joy Home Health Care serve?
Joy Home Health Care tells Medicare it serves 28 ZIP codes in Houston and Harris, Fort Bend, Montgomery and Brazoria counties, out of 55 in total.
- 77015
- 77016
- 77020
- 77033
- 77036
- 77041
- 77047
- 77060
- 77064
- 77066
- 77079
- 77084
- 77092
- 77095
- 77099
- 77346
- 77379
- 77401
- 77406
- 77433
- 77449
- 77459
- 77494
- 77511
- 77521
- 77532
- 77584
- 77586
A ZIP on this list means the agency accepts referrals there. It does not promise a nurse is available this week, so confirm your address when you call.
What should you ask Joy Home Health Care before starting care?
Ask what 'done' looks like
50.8% of patients reached the level of function Medicare expected by discharge (Texas average 64.5%). Ask what goals they would set for your situation and what happens if progress stalls.
Ask how fast the first visit happens
Medicare's data shows Joy Home Health Care started care on time for 86.9% of patients, against a Texas average of 96.9%. Ask how many days it takes from the doctor's order to the first nurse visit, and what happens if the order arrives on a Friday.
Ask about breathing and oxygen management
83.8% of patients had less shortness of breath by the end of care (Texas average 87.4%). If the diagnosis is COPD or heart failure, ask how the nurse monitors breathing between visits.
Ask how many visits a week to expect
Home health is intermittent: visits, not shifts. Ask for the planned number of nursing and therapy visits per week so the family knows which hours still need covering.
Which other home health agencies serve Houston, TX?
These Medicare-certified agencies are also based in or near Houston.
- Xtra-Care Home Health Inc — 5 of 5 stars
- Acc Health Services, Inc. — 3.5 of 5 stars
- American Healthcare Services — 3 of 5 stars
- Cassel Health Services — 2.5 of 5 stars
- Star Home Health Inc — 2.5 of 5 stars
- Steadfast Home Companion Services Inc — 2.5 of 5 stars
Last verified: November 2026, against the Medicare provider data release dated 2026-09-21.
Common questions
Is Joy Home Health Care Medicare-certified?
Yes. Joy Home Health Care is certified by Medicare under provider number 679247 and has been since 2003. Original Medicare pays certified agencies directly for covered home health care.
What is Joy Home Health Care's Medicare star rating?
3 out of 5 for quality of patient care. The Texas average is 3.
Does Joy Home Health Care provide physical therapy at home?
Yes, it reports offering physical therapy to Medicare. It also reports skilled nursing, occupational therapy, speech therapy, medical social work and home health aide.
